Change Client, Project or End User

Open the ticket, then click on the pencil icon to the right of the ticket number.

 

You can edit the following information:

• Due Date

• Due Time

• Status

• Ticket Type and Sub Type

• *Client

• *Client Contact

• *Assigned To

• *Project

• *Priority

• *Ticket Description

PLEASE NOTE: Changes should be made here only when necessary. Additionally, only Admins can delete tickets from this screen.

Any item with a red asterisk (*) is required.